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Have a complaint or query? Simply reach us in any of the following ways
 
    Call us on 1800 209 9090 between 8:00 am to 8:30 pm
 
    email us at customer.care@aegonreligare.com
 
    Write to us at
            Customer Service
            AEGON Religare Life Insurance Company Limited, 2nd Floor, Paranjpe 'B' Scheme
            Subhash Road, Near Garware House, Vile Parle(East), Mumbai 400 057.
 
    Fill the following form and we will get in touch with you
 
  EXISTING CUSTOMER OTHERS  
   
 
   
   
       
 
 
 
If the above means fail to get you a favourable response within 10 days, you can escalate the matter to our Grievance Manager at grievance.manager@aegonreligare.com

or

Grievance Manager
AEGON Religare Life Insurance Company Limited, 2nd Floor, Paranjpe 'B' Scheme
Subhash Road, Near Garware House, Vile Parle(East), Mumbai 400 057
 
In an unlikely event that you are not satisfied with the decision or resolution that we have offered, you may approach the Insurance Ombudsman, if your grievance pertains to:
  • Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
  • Delay in settlement of claim
  • Dispute with regard to Premium
  • Non-Receipt of your Insurance Document
 
The complaint should be made in writing duly, signed by the complainant or by his legal heirs, with full details of the complaint and the contact information of complainant.
 
As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made in the following situations:
  • Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
  • Within a period of one year from the date of rejection by the insurer
  • If it is not simultaneously under any litigation