FAQs

FAQs: Frequently Asked Questions - AEGON Religare

FAQs

Customer Servicing Transactions When can I instruct When will the new instruction be effective
Communication/Mailing Address Change Post policy issuance It will be effective on the same day of receipt of transaction request
Addition/Deletion of Nomination for Major
(Above 18 years)
Post policy issuance Effective on the same day of receipt of transaction request
Change in Premium payment frequency Post policy issuance It will be effective from the next policy anniversary
Fund Switch
(Applicable only for ULIP Policies)
Post policy issuance It will be effective as per the ULIP guidelines guidelines laid down by IRDA
Premium Re-direction
(Applicable only for ULIP Policies)
Post policy issuance It will be effective from the next premium due date
Auto Rebalancing
(Addition/Deletion)
Post policy issuance It will be effective from the next policy anniversary
Invest-protect Option
(Addition/Deletion)
Post policy issuance It will be effective from the next policy anniversary
Deletion of Rider Post policy issuance It will be effective from Premium Due Date (except for Term Rider)

T-PIN stands for Telephone Personal Identification Number. It is a password consisting of a 4-digit number unique for your policies with us. The same has to be used along-with the policy number for giving policy servicing request over the phone.

It also enables you to access your policy details over our Interactive Voice Response (IVR) system.

For security reasons your T-PIN will be sent to your mailing address separately, post your policy issuance. Incase, you have not receive the T-PIN then please contact our customer service toll free number 1800-209-9090 between 8.30am to 8.30pm seven days a week, and our service executive will assist you for issuance of a new T-PIN.

  • You have a choice to select from two ways to instruct nominee change/addition:

Option 1 - Endorsement form submission:

  • For addition or change in nomination, you need to submit an endorsement form, signed by the policyholder, at the nearest ARLI branch or the registered Head Office.
  • Click here to access the nomination form available under the option of Service Requests through Form Submission.
  • Fill the complete nomination details like name of nominee, relationship with the life assured, percentage (%) of nomination, nominee’s date of birth, nominee’s communication address.
  • In case of an addition of a minor nominee (below 18 years), you need to update the appointee details in the endorsement form.

Option 2 - Call our Toll free number:

  • Instantly process the change of nomination for your policy, through your phone, by calling us on our customer service toll-free number 1800-209-9090 using your policy number and the T-PIN issued to you.
  • For us to process your Fund switch request on the same day, remember to inform us before 3.00 pm. Requests received after 3.00 pm will be processed the next day.
  • For Fund switch requests that you send on Friday remember to inform us before 3.00 pm and they will be executed on the same day. However, if you are unable to do so your request will be processed on Monday.
  • There are three simple options to execute the Fund switch request

Option 1 - Endorsement form submission:

  • For a Fund switch request, you need to submit an endorsement form signed by the policyholder at the nearest ARLI branch.
  • Click here to access the fund switch endorsement form, available under option Service Requests through Form Submission.
  • You need to fill the complete details, i.e. From (Old fund) Fund Name, To (New) Fund name, percentage (%) to be allocated to the new fund.
  • Based on the fund switch request, current funds will be allocated to the new fund opted by you.

Option 2 - Customer portal:

  • Log on to the customer portal with your user name and password. Select the Fund switch option to execute the fund switch request online.
  • Enter the percentage (%) to be removed from old fund and percentage (%) to be allocated to new fund through the customer portal.
  • Next day, you will be able to view the new fund allocation online.

Option 3 - Call our Toll free number:

  • Instantly process your fund switch request through your phone, by calling us on our customer service toll free number 1800-209-9090 using your policy number and the T-PIN issued to you.
  • You have two options to request for premium redirection:

Option 1 - Endorsement form submission:

  • For premium redirection request, you need to submit an endorsement form signed by the policyholder at the nearest ARLI branch.
  • Click here to access the premium redirection endorsement form, available under option Service Requests through Form Submission.
  • You need to fill the complete details like - Fund Name and the percentage (%) to be allocated to new fund.
  • Based on your premium redirection request, future premiums will be allocated to the new fund opted by you.

Option 2 - Call our Toll free number:

  • Instantly process your premium re-direction over phone, by calling us on our customer service toll free number 1800-209-9090 using your policy number and the T-PIN issued to you.

For addition of rider, we request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch.

For Deletion of rider, we request you to please call us on our customer service toll free number 1800-209-9090 between 8.30am to 8.30pm, seven days a week. Using policy number & T-PIN issued to you, you can instruct us over the phone for deletion of rider from your policy.

We request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch along with an indemnity bond on Rs 200/- stamp paper.

We request you to kindly submit a duly signed written request letter/endorsement form by the policyholder at your nearest branch along-with your original policy documents.

To apply for an ECS facility with us, you need to submit:

  • A duly filled ECS form Click here
  • A cancelled cheque (refer image)
Pay the current due amount, if any. For ECS addition for Monthly cases 2 advance premiums required along with the ECS form. For ECS addition for any other mode of payment 1 advance premium required if the next due date in within next 30 days along with the ECS form.


It helps us record the MICR code of your bank

You can submit it :

  • to any of our branch offices.
  • mail it to our corporate address:
  • AEGON Religare Life Insurance Company Limited,
    Building No. 3, Third Floor, Unit No. 1,< br />Nesco IT Park, Western Express Highway,
    Goregaon (East), Mumbai- 400063
    Tel: +91 2261180100 | Fax: 02261180200/300
    E-mail: customer.care@aegonreligare.com
    Website : www.aegonreligare.com
    Corporate Identity No. : U 66010MH2007PLC169110

  • hand it over to your sales representative