Customer Servicing 
Claims
What are the various mode/channel available for submitting policy servicing/endorsement request?
Following table gives you the details of the Customer Servicing transactions that you can do over the phone:
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What is a T-PIN ID?
T-PIN stands for Telephone Personal Identification Number. It is a password consisting of a 4-digit number unique for your policies with us. The same has to be used along-with the policy number for giving policy servicing request over the phone.
It also enables you to access your policy details over our Interactive Voice Response (IVR) system.
For security reasons your T-PIN will be sent to your mailing address separately, post your policy issuance. Incase, you have not receive the T-PIN then please contact our customer service toll free number 1800-209-9090 between 8am to 8.30pm seven days a week, and our service executive will assist you for issuance of a new T-PIN.
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How can I change my communication/mailing address for my policy?
We request you to call us on our customer service toll free number 1800-209-9090 between 8am to 8.30pm, seven days a week. Using the policy number & T-PIN issued to you, you can instruct us over the phone for changing & the communication/mailing address for your policy.
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How can I change the nomination details in my policy?
We request you to call us on our customer service toll free number 1800-209-9090 between 8am to 8.30pm, seven days a week. Using policy number & T-PIN issued to you, you can instruct us over the phone for changing the nomination on your policy.
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How can I give request for availing fund switch option on my ULIP policy?
We request you to call us on our customer service toll free number 1800-209-9090 between 8am to 8.30pm, seven days a week. Using policy number & T-PIN issued to you, you can instruct us over the phone for giving us instruction for fund switch on your ULIP policy.
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How can I give request for re-directing my future premium on my ULIP policy?
We request you to call us on our customer service toll free number 1800-209-9090 between 8am to 8.30pm, seven days a week. Using policy number & T-PIN issued to you, you can instruct us over the phone for re-directing your future premium on your ULIP policy.
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How can I add/remove a rider in my policy?
For addition of rider, we request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch.
For Deletion of rider, we request you to please call us on our customer service toll free number 1800-209-9090 between 8am to 8.30pm, seven days a week. Using policy number & T-PIN issued to you, you can instruct us over the phone for deletion of rider from your policy.
How can apply for duplicate policy documents?
We request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch along with an indemnity bond on Rs 200/- stamp paper.
How can I increase the Sum assured in policy?
We request you to kindly submit a duly signed written request letter/endorsement form by the policyholder at your nearest branch along-with your original policy documents.
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How can I avail ECS Facility?
| To apply for an ECS facility with us, you need to submit: |
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A duly filled ECS form Click here |
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A cancelled cheque (refer image) |
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| Pay the current due amount, if any |
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| It helps us record the MICR code of your bank |
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| You can submit it : |
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| to any of our branch offices. |
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mail it to our corporate address |
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hand it over to your sales representative |
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